State Farm® Insurance Agent Omar Torres

"I recently had an exceptional experience with Lesly from my insurance company! She provided top-notch assistance, addressing all my concerns and guiding me through the process seamlessly. Her professionalism, expertise, and friendly demeanor made the entire interaction truly impressive. Lesly's dedication to ensuring I received the best possible service deserves special recognition. Her outstanding support has reinforced my trust in the company. Would highly recommend!"

"Was a little iffy about switching carriers over and after talking with Lesly Gonzalez she made me feel comfortable and explained everything in great detail. Really happy with the customer service she provided she is amazing. Would definitely recommend!!! 5 stars!"

"Lesly was super helpful with getting me the perfect insurance that fit my needs. Highly recommend to ask for her to help quote you on your insurance. A big thank you again Lesly"

"Customers beware of Omar Torres and this State Farm office. Let me explain. I’ve been a loyal State Farm customer for over 20 years. When my previous agent, Bob Goldin, retired, my account was transferred to Omar. Bob was personable, calling me and my family on holidays and birthdays, which made a real difference. Omar, however, has been distant and unhelpful throughout my experience with the office. I’ve had a clean driving record with no tickets or accidents for over a decade. Last summer, an elderly driver hit my parked car while trying to straighten his vehicle. I documented the incident on video, and Liberty Mutual, his insurance, found him 80% at fault. Based on this outcome, the claims adjuster with State Farm initially told me the other driver was fully liable, 100%. Months passed with the claim still unresolved. When I contacted Omar, he seemed unconcerned, offered no updates, and was unresponsive, not returning two of my calls. Then, last week I received a notice in the mail that State Farm had decided to change their ruling and assign 50/50 fault in the accident, which increased my rates by $75 a month—even though I was the one hit. When I called Omar and asked why State Farm disregarded Liberty Mutual’s 80/20 fault assessment, he was dismissive, even snickering disrespectfully during our conversation. Throughout the experience his office failed to return multiple calls, and when I mentioned this, he accused me of lying. This unprofessional behavior over a minor fender-bender has been disappointing, to say the least. If you're looking for a professional, find someone else. Feel free to reach out with any questions regarding this interaction. I would be happy to share."

"Called this location to inquire about homeowners insurance and possibly bundling my auto insurance as well. Other State Farm locations wouldn’t help. Luckily, Lesly was so sweet and went above and beyond to help me. She answered every question and concern that I had. I would definitely recommend this location to family and friends."

"Son muy atentos con sus clientes. Te resuelven todas tus dudas que tienes ."

"We really appreciated their service! Lesly was able to answer all of our questions and set us up with multiples options that worked for us so that we could choose the best fit for a home insurance policy. I recommend their service!"

"Thank you Lesley Gonzalez for all your help."

"My experience with Leslie was so pleasant she explained everything to me and set me up with a smooth transaction !! Thank you!! -Jazmin"

"Lesly has honestly been a lifesaver for me. She always helps me get the best coverage for a great price and never leaves me wondering if I made the wrong choice."

"Top notch service, fast and responsive. Amanda 10 stars !!!!!"

"Lesly is amazing, very impressed with her professionalism and customer service."

"Omar is amazing! Superb customer service and saved us a ton of money on our auto and home insurance! I highly recommend him!"

"Great customer service Always helpful"

"Omar has been great"

"I am new to this agent. Mr Torres contacted Me very quickly after I was on line noticing that My policy was cancelled under a different SF agent. Mr. Torres was very efficient in getting Me covered again and explaining the details of My specific coverage. Thank You Omar Torres!"

"Omar is an absolute life saver! He has come through for myself and clients too many times to count when looking for affordable and reliable coverage. As a Realtor, he is always my first call because I know he will take care of my clients, both residential and commercial. He knows his stuff and makes sure you have the coverage you need. He is always available and attentive to my clients needs and doesn't try to sell them on things they don't need. I highly recommend him and will continue send clients to him because I trust he will take care of them. Keep up the great work Omar!"

"Omar was an absolute pleasure with assisting me to select the perfect insurance for me. He answered all of my questions, had fantastic communication and even stayed late to help me out. I couldn’t have asked for a better person to help me with my insurance selections. Highly recommend."

"Absolutely on the spot! His office is helpful, informative and helped me get some things covered at my house that I didn't realize was even an option. Very appreciative and thankful."

"Customer service amazing, definitely going ABOVE And Beyond for me at every turn. If you need someone willing to pull out all the stops for you Omar is the person you need to have on your speed dial.."

"Avoid this State Farm agent at all costs. He took over our account when our agent retired and our experience with him was horrendous. We had our previous agent for years and never experienced the level of incompetence that we did with Omar Torres and his staff. If we could leave 0 stars we would."

"Omar was extremely helpful! He is very efficient and knowledgeable. I highly recommend going to Omar!"

"Omar was incredibly helpful and stayed late to assist me in getting new insurance set up. Honestly we couldn't have asked for a better, more personable agent, that genuinely wanted to make sure that we were happy with what we were getting. He made sure we understood exactly what the plan included, and made sure to help us out by finding some applicable great discounts. What a wonderful State Farm agent! Highly recommend!"

"Awsome"

"Omar Torres helped me switch to State Farm and couldn’t be happier with this transition. I made a call regarding a few questions I had as a new customer, Omar was very efficient, had the answers to my questions, very helpful, genuine and positive! I look forward to my experience and highly recommend working with Omar. Thank you so much!"